Advice 1: How to remove the virus, unable to install antivirus

Some viruses block installation of antivirus software. In such cases, you need to find the malicious files, or use specialized software.
How to remove the virus, unable to install antivirus
You will need
  • - Dr. Web CureIt;
  • - access to the Internet.
Instruction
1
Try to use the program. Web Cure It. It does not require installation, and the system scan begins immediately after you run the. exe file. Download this program, visit the resource http://www.freedrweb.com/cureit. Restart the computer and start the operating system in safe mode. To do this, press and hold the F8 key after starting the download from the hard drive.
2
Run the downloaded. exe file and wait until the program finishes scanning the system files. This process can take a long time. Be sure to follow the course of the process. You will be asked to delete some files or choose another course of action with them.
3
If you know which files you want to delete, then try to do it yourself. If the system does not allow fully to remove some components of the malware, then try the method of removing the "add to cart".
4
If you try to delete a file a window appears with the message that the file is in use by another process, then re-start the system in safe mode. If you are unable to remove the virus file, then press Ctrl, Del and Alt.
5
After opening task Manager to turn off all processes that are not system. In any case, do not disable the process if you are unsure of its purpose. This can lead to failure of the operating system. Try to delete the file after stopping the unnecessary processes and services.
6
Try to execute a system restore. Use the control point created before the problem occurs or the appearance of malicious files. This method will help to remove virus in that case if it was installed in conjunction with any program.

Advice 2: How to remove virus in safe mode

When the virus gets into your computer, often the operating system starts to run very slowly or won't start at all. In such cases, use antivirustion program to find and delete the virus, it is impossible. Then you need to load the operating system in safe mode, and then use the antivirusOhm.
How to remove virus in safe mode
You will need
  • A computer running the operating system, antivirus
Instruction
1
Start the computer, while booting continuously press the F8 key, sometimes alternatively the F5 or F12. A menu will appear select boot options of the operating system. Select "Safe mode".
2
Start by booting the system in safe mode. In some cases the Windows boot process can happen very long. Do not press any keys at this time. After loading Windows you will see a black screen and the notification that the operating system is running in safe mode, some functions can be blocked.
3
View loaded if the antivirus in safe mode automatically. If not, start it manually. Menu antivirusNoah program, click Scan computer." Keep in mind, scanning the computer in safe mode is not available for all antivirusAh. In the objects menu, select all the hard disk partitions, as well as all connected flash drives, if any.
4
Begin scanning your computer. Do not at this time any actions. Be sure to wait until the computer scan will be completed.
5
If anti -virushave failed to detect malware, you will see a list of actions that you need them to do. Files malware not necessarily completely removed from the computer. Among them may be the files you need. Select "quarantine". Those files that cannot be placed in quarantine, delete it from the computer.
6
Restart the computer is in normal mode. If viruss is isolated, the system should work fine. Go to menu antivirusand and select "utilities" and the tab "Quarantine". Let's see what files are there. If there are no files you need, click "Clear quarantine".
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