What to do if the ATM does not return the map

Bank card is a convenient and secure way of storing money. You can pay directly in stores, and you can withdraw money at any ATM. But when handling the latter may have unexpected problems.

Why ATMs swallow cards?

The ATM may refuse to return the card for a number of reasons. Maybe you mistyped the PIN code several times in a row. Perhaps there was a serious technical failure in the operation of the device. The map could block the Bank that it is released. It could get mechanical or electromagnetic damage, or have simply expired. If the ATM for one of these reasons was detained by the map, it should display the phrase "map of the detained" and print a receipt on which the code of holding the card.

What to do?

The first thing after attempts to withdraw the ATM card you need to try to undo this operation by clicking Cancel. If the card was wrongly detained by the ATM, he will return it within two to five minutes. If the ATM card was not returned, you need to contact the service center agencies, which caters specifically to this unit.

Be sure to keep the receipt that issues the ATM after the arrest card. At least you have on hand will be information about the reasons for blocking, which you decrypt with your Bank.

This organization is usually indicated on the ATM. During a call, you need to tell the operator that your card was detained by ATM, to dictate her number and nameplate data, to clarify when and how can I get the card back. Do not forget to specify what additional documents you need. For example, if the ATM and your card belong to different banks, you may need a letter of guarantee from the Bank that issued the card.

If the ATM it is impossible to find contact information for a service organization, call your Bank and explain the situation. Be sure to specify the location of the ATM. In any case, your Bank should call be sure to block the card.

Let the memory of your cell phone number to the customer support Department of your Bank. This will save nerves and time in a critical situation.

How to get your money then?

After returning your card or a third-party Bank, it should unlock. You need to write a standard application with your Bank. Keep in mind that the return of the card takes a few weeks, so in some cases it is easier to write a statement about the reissue of the card to the same Bank account. This procedure takes on average a week. Most likely you will have to pay some amount for unlocking, locking or re-issue.