You will need
- -statement on the return of the goods;
- - receipt;
- - warranty on the refrigerator.
According to the Law "On protection of consumer rights", in identifying defects in technically-challenging goods, which include washing machine, the buyer is entitled to withdraw from the transaction of purchase and sale and to demand the replacement model of the same brand or the same product the same price. It can also claim a refund for faulty goods.
All this should be done within 15 days from the date of purchase. After this period such claims will be satisfied in case of detection of a significant deficiency in the washing machine or the malfunctions within the warranty period.
Before convert the washing machine or to refund you, the seller will send it for examination, before making this act of acceptance. Don't forget to include in this act, all the detected faults. Feel free to also take a picture of you identified the marriage will be useful during the discussions with the sellers to prove your innocence.
Please note you can return the product even if he has lost form and has traces of use, you do not have a commodity (cash) check (a copy should be in the store) or missing the original packaging. Return the washing machine is also possible in the case when she bought during promotions or special promotion discount.
When buying equipment online, you may return it within 7 days after the transaction. But it needs to be preserved consumer properties of the product and is not broken presentation. For a refund or replacement washing machine you need to write a complaint letter. Within 10 days of receipt of the letter the seller is obliged to return the money from its sale.
If the seller refuses to change or to return money for the goods, please contact Society of consumer protection, Federal service for supervision of consumer rights protection, the trade inspection or the court. In most cases, the law is on the side of consumers, and there is a high probability that you will win the case.