If the decision to cancel the order made in the course of formation, you should click the "cancel" button, or a special icon on the "basket". To check the transaction at the purchase amount, which shall be reduced by the amount of a previous order of the product. If the execution order has already occurred and received a corresponding notice, you should memorize the assigned number for messages to the operator.
There are several ways to cancel feature order. To cancel an order in the "my account" click "cancel". Such a method is particularly optimal at the weekend. After that you should call the Manager of the online store, cancellations and provide the number of the order.
Write about the refusal of the order by e-mail to the e-mail address of the online store. Usually the email address indicated on the site. Also write about the refusal in the notice about the making of the order.
The most simple and convenient for the seller and the buyer by way of cancellation, is a phone call to the Manager of the online store prior to the staffing order. For perishable goods that is essential. In case of cancellation of order after making the payment for the goods, the repayment is made within one to three working days minus the amount for shipping goods. If the goods are paid after delivery, the buyer is entitled to reject the goods, paying only shipping.
So the buyer can refuse the item was mailed. The rejection of substandard goods in the Internetstore little different from metabolism in stationary stores. Within seven days to send the defective product, while maintaining a shipping receipt and a receipt.
Advice 2: How to cancel an order online
Online shops are the best alternative to usual shops, offering to buy the goods with home delivery. However, sometimes after ordering in the online shop the buyer changes his mind, and there is a need to abandon the purchase. The procedure for cancellation depends on the specifics of the work shop and the stage of your order.
You will need
- The Internet.
Order cancellation in online stores is made in accordance with article 26 of the law "On protection of consumers' rights. It States that the buyer can refuse the goods ordered at any time before he got it. As a rule, the cancellation is painted on the website of the online store. Go to the website where you ordered the product and read the sections "Question-answer", "Ordering", "ordering process" and other similar. If you found instructions on how to cancel the order online, follow it.
To cancel an order the easiest way at the time of its formation, when it has not been shipped. In this case, the store tab in your "Basket" click the "Cancel" button or a special icon to cancel the order.
To cancel an already issued and sent order, go to "my account" on the website of the online store. Click "Cancel" or "Cancel order", if such service is provided. After that, call the Manager of the store specified on the "Contact" page and inform us about the cancellation order. Enter your order number. The number can be found in the "dashboard" or in the letter sent to your email after you sent the order.
If the online store does not provide self-cancellation in your Personal office, please contact the store by email address which should be listed on the website, or call the Manager on the phone. These methods are effective, if your item hasn't been sent to your address.
If the product is on the way, the charges are to be paid upon receipt, you cannot cancel the order, until he comes to you. Upon receipt do not open the parcel with the product and discard it. The opt-out procedure depends on how and where you will get the order. You may need to apply for a refund. Pay shipping and then contact the Manager of the online store.
If the money order is already paid and order sent, repeat the procedure described in the fifth paragraph. The money for the goods the seller is obliged to return within one to three business days. The shipping cost will be deducted from the order total.
If you cancel by phone you will also be asked to specify the order number.
Advice 3: How to cancel an order
If you had to order products in the online store, then you're familiar with the algorithm of their work. If you are faced with buying on the Internet for the first time, and besides, after the implementation of the order, you suddenly decide to cancel it, you should know how to do it.
Not everyone knows that any online store accepts orders not only online but by phone. Accordingly, using the phone, you can not only order, but to cancel it. But this should not be done on the day of delivery of the order, and it is better to call and report about his desire to cancel the order in advance. If you selected cash as the payment method, you will not lose anything by cancelling the order for a few minutes before delivery, but it's unlikely you will be able to make purchases in this shop the future.
When you pay for goods in the online store by credit card, the refusal shall be made by email with a request to cancel the order and transfer the money to your account back. If your order is already in transit, you can return the money only after receiving the goods and return, if required by the rules of the store (in some foreign stores and the product is not refundable). In this case, you should ask the store in which the order has been made, the conditions of goods return.
The best thing to do cancel an order "without delay" in order not to create unnecessary trouble neither myself nor the staff of the online store.