Many of the card "savings Bank" to the current account tied to a personal mobile phone number on which usually connected service "Mobile Bank" service "Sberbank Online". It allows Bank customers to always be aware of the recent cash transactions with card, as well as to monitor the account balance.
It would seem that with such a robust security system, as in "Sberbank of Russia", leader of the banking sector, the owners of debit and credit cards can sleep peacefully, but there it was! Sometimes on the mobile phone received phishing calls and texts fraudsters posing as Bank employees and every crook scouting is strictly confidential information: card number, expiry date of its validity, the holder's name, CVV code, username and password from the online service of "Sberbank". A person who believed in the sincerity of the words of the thief, subsequently, can detect the leakage of funds. So what if you are robbed?
As soon as you find in the transaction history of your card you may be unfamiliar with the transfers, you must immediately block it. It is possible to do using the interface of the "Sberbank Online" and the option "Block the card" next to the number, as well as contact the operator of the hotline numbers: +7 (495) 500-55-50 or 8 (800) 555-55-50.
After your Bank account was blocked, you need to contact nearest branch of "Sberbank" for filing allegations of fraud. For this you need to have a passport and preferably a printout of the latest transactions made on the card. The Bank employee is obliged to record your message and pass it for further consideration. If the stolen amount was sufficiently large, you should not be confined to the statement made in the Bank, and additionally you need to contact the police and notify them about the incident.
The next day after the filing of the petition for refund you should recieve an SMS with the registration number of the application. The hotline "Sberbank of Russia" and calling these numbers, you can always find out the final decision on your question. Typically the cases about thefts from Bank cards takes weeks to months. In most cases the stolen money from the account it is possible to return to full size.
In the case where the fraud was not extended to all your finances, and only their part, you'll want to remove the balance from your Bank account. This can be done at any branch of "Sberbank", appearing personally with their passport and calling the desired amount for withdrawal.
In addition, after blocking the card, you will be able to submit a petition for reissuance, with a new Bank card will be linked to the current account. It is you to transferred and refunded the money.
It would seem that with such a robust security system, as in "Sberbank of Russia", leader of the banking sector, the owners of debit and credit cards can sleep peacefully, but there it was! Sometimes on the mobile phone received phishing calls and texts fraudsters posing as Bank employees and every crook scouting is strictly confidential information: card number, expiry date of its validity, the holder's name, CVV code, username and password from the online service of "Sberbank". A person who believed in the sincerity of the words of the thief, subsequently, can detect the leakage of funds. So what if you are robbed?
The first thing
As soon as you find in the transaction history of your card you may be unfamiliar with the transfers, you must immediately block it. It is possible to do using the interface of the "Sberbank Online" and the option "Block the card" next to the number, as well as contact the operator of the hotline numbers: +7 (495) 500-55-50 or 8 (800) 555-55-50.
After your Bank account was blocked, you need to contact nearest branch of "Sberbank" for filing allegations of fraud. For this you need to have a passport and preferably a printout of the latest transactions made on the card. The Bank employee is obliged to record your message and pass it for further consideration. If the stolen amount was sufficiently large, you should not be confined to the statement made in the Bank, and additionally you need to contact the police and notify them about the incident.
What to do next?
The next day after the filing of the petition for refund you should recieve an SMS with the registration number of the application. The hotline "Sberbank of Russia" and calling these numbers, you can always find out the final decision on your question. Typically the cases about thefts from Bank cards takes weeks to months. In most cases the stolen money from the account it is possible to return to full size.
If on the card after the fraud was
In the case where the fraud was not extended to all your finances, and only their part, you'll want to remove the balance from your Bank account. This can be done at any branch of "Sberbank", appearing personally with their passport and calling the desired amount for withdrawal.
In addition, after blocking the card, you will be able to submit a petition for reissuance, with a new Bank card will be linked to the current account. It is you to transferred and refunded the money.
