If you receive damaged merchandise or do not get it at all, as a rule, the money paid for it, you can return by opening the case on the website of the online store. However, it is first necessary to try to contact the seller directly. Email the seller and inform about the problem, it is best to do this via the internal messaging system eBay. Give details of what happened, if the item is damaged, take a picture of it and send pictures to the seller. Tell me, what do you intend to return an item, and expect him to return their money.
If you have not received your item, wait for a while, international shipping depending on the shipping method can take from two to three weeks. If the goods are not received, contact seller and ask him when he was sent the goods, whether he has the status of delivery.
Give the seller at least a day to respond to your request. If during this time the seller is not contacted or refuses to return the money, please contact the resolution center of eBay. Go to the resolution center eBay and follow the instructions which will be presented. Consistently answer the questions, and then open the case by pressing the button "Open a case" or by calling one of the provided phone numbers.
Once the case is open, the seller will receive a letter on your behalf with a message about the initiation of proceedings. He will have seven days to give eBay all the information on the sale. If the seller does not respond, the issue will be resolved in your favor, the money from the PayPal account of the seller will be transferred to your account.
If you have received the goods of improper quality or it does not meet the specs, eBay will consider all provided by the seller information. In most cases, if specified by the purchaser the defects are not listed in the product description, the case will be resolved in favor of the buyer.
If the case is settled in your favor, you will need to send the item back to the seller, it should be able to confirm dispatch and delivery. As soon as the goods arrive, the seller will transfer the goods paid for a sum on your account, if not, eBay will make the calculations yourself.
If the result of the case, it turns out that the seller had fully performed their duties and sent you the goods, maybe it was stolen after delivery. In this case, to return the money, likely to fail, and the issue with the purchased goods will need to be addressed with your local post office.
Advice 2 : How to cancel the purchase on ebay
That you can make purchases at the auction of e-Bay, many have heard. Indeed, the service provides a good opportunity to buy quality items at a good price. However, it should be understood that it is the European marketplace, and therefore trading rules here are somewhat different from those to which we are accustomed, to return the goods is not easy.
Do not think that the shop, located somewhere far away, has no possible ways of influence on you. If you ordered some goods, but then changed his mind and decided to just not pay is wrong. In Europe such actions not been taken, by pressing the button "Buy it now", you agree to pay for the goods. Of course, with the people of our country in case of refusal of payment, no one to sue will not, while in Europe this practice is, but some similar misdemeanors can get a full ban on making of orders for this auction.
When ordering goods, remember that you can return it, having received back the money, so make a fair deal is more profitable in the first place, you yourself. In advance, before it is pressed the above button, find out whether the delivery of the selected products in your country. As a rule, if the firm delivers its products everywhere, that put a mark worldwide. All this applies to the purchase of goods at a fixed price.
Payment via PayPal – your guarantee that the money will be returned to you, if, say, the product will not be delivered. The system either debits money from the account of the seller, or (and this does more than one payment system) to pay you myself. To pay for simple money transfers are not recommended – so it will be almost impossible to return the money, if there's any problem with product or delivery.
Remember that to cancel the deal on ebay only the seller. The buyer, after he decided to buy the product by pressing the corresponding button cannot cancel the transaction. For a waiver of selected products write a letter to the seller – most likely, the seller agrees to cancel and void the transaction (you must answer). If you already pre-paid for the goods, first on your account should arrive, and only then to occur the rejection of the transaction.
Refund received but not suitable by some parameters of the product, occurs in a similar way – through correspondence with the seller. The vast majority of cases, situations are resolved by mutual agreement of seller and buyer.