If you receive damaged merchandise or do not get it at all, as a rule, the money paid for it, you can return by opening the case on the website of the online store. However, it is first necessary to try to contact the seller directly. Email the seller and inform about the problem, it is best to do this via the internal messaging system eBay. Give details of what happened, if the item is damaged, take a picture of it and send pictures to the seller. Tell me, what do you intend to return an item, and expect him to return their money.
If you have not received your item, wait for a while, international shipping depending on the shipping method can take from two to three weeks. If the goods are not received, contact seller and ask him when he was sent the goods, whether he has the status of delivery.
Give the seller at least a day to respond to your request. If during this time the seller is not contacted or refuses to return the money, please contact the resolution center of eBay. Go to the resolution center eBay and follow the instructions which will be presented. Consistently answer the questions, and then open the case by pressing the button "Open a case" or by calling one of the provided phone numbers.
Once the case is open, the seller will receive a letter on your behalf with a message about the initiation of proceedings. He will have seven days to give eBay all the information on the sale. If the seller does not respond, the issue will be resolved in your favor, the money from the PayPal account of the seller will be transferred to your account.
If you have received the goods of improper quality or it does not meet the specs, eBay will consider all provided by the seller information. In most cases, if specified by the purchaser the defects are not listed in the product description, the case will be resolved in favor of the buyer.
If the case is settled in your favor, you will need to send the item back to the seller, it should be able to confirm dispatch and delivery. As soon as the goods arrive, the seller will transfer the goods paid for a sum on your account, if not, eBay will make the calculations yourself.
If the result of the case, it turns out that the seller had fully performed their duties and sent you the goods, maybe it was stolen after delivery. In this case, to return the money, likely to fail, and the issue with the purchased goods will need to be addressed with your local post office.