Instruction
1
Please note that the call to Vodafone from a mobile phone you will be able only in case if you are in range of a network, and installed the SIM card was purchased in the same region where you are now. In foreign countries the dialler operator will be regarded already as a regular call to Russia, except for those cases when you need urgent lock the lost SIM card. The solution the operator was taken after the frequent cases of use of stolen or found cards of strangers.
2
Dial the number 0611 for communication with the operator. If you are using a phone connected to another operator, you must call the Moscow number (495) 974 88 88. Please note that in the second case, the call is already paid. If you are abroad or in other Russian regions, find out the exact coordinates for communication with the operator on the official website of Beeline.
3
Wait for the answering machine message with further instructions. You will be prompted to select one of the items of voice menu by pressing the appropriate keys on the mobile. Click the asterisk to switch to tone mode, then click on the desired key. To directly contact the employee support center, press the "zero" or just wait some time until the connection will start automatically.
4
Prepare your passport details that may be needed when communicating with the operator. In addition, it is desirable to record on a separate sheet your mobile phone number because in a hurry or agitated callers often forget it and are unable to inform the employee of support.
5
Please note that sometimes call Vodafone from your mobile phone is quite problematic, especially during peak hours when the line is busy for a long time. Do not rush to hang up and wait for 1-2 minutes. Usually this much time is enough to support staff member joined the conversation. While waiting think about all the questions you want to ask. After talking with a consultant you can appreciate his work by clicking on the corresponding button on the phone.