Focus on the facts. Sometimes a person starts a conflict, not even realizing its essence. If you see that are meaningless dialogue, stop it. Nerves and time spent on dispute resolution, are much more expensive than the proof to yourself and others that you are the winner. Imagine yourself in the place of the interlocutor, to hear his point of view. So you can understand what makes a person uphold certain views. Perhaps, the person feels threatened on your part, is afraid of defeat or of your sharp reaction. But, showing sympathy towards the opponent, you will cool down heating up the situation. This will help make a mutual decision.
Don't let your emotions get the better of you. In the conflict to calm – a sign of greatness, and nervousness and excessive emotionality – talk about insecurity and fear. You need a sober look at what is happening, the emotions welled up in my eyes bias and not allowed to see the truth. Also, being tense, people are able to offend, and offend, which will further inflame the conflict. Therefore, peace and calm again.
And finally, always respect the opponent. Never stoop to humiliation and insults. Remember that you – people (colleagues, friends) who have yet to communicate. There is no need to spoil the relationship.