Advice 1: How to return the part to the store

Despite the standard equipment of most vehicles, with the purchase of spare parts are quite easy to make a mistake. How to return a carpart in the shopif the discrepancy was discovered after the purchase?
How to return the part to the store
You will need
  • auto parts;
  • check;
  • - a copy of the certificate;
  • - a certificate from a HUNDRED;
  • - agreement of purchase and sale.
Instruction
1
If the store he will pick you up for this detail, and it didn't fit, feel free to ask for replacement parts. Most likely, you will require the preservation packaging, no signs of installation. If you are not able to spoil the item and kept the receipt, as refund or replacement will not.
2
You've probably signed a contract when you purchase, in this case, again, please read the paragraph about the responsibilities of the seller. To protect themselves, some stores auto parts, especially those working with remote orders include the item on the obligatory coordination of the part number with the model of the car. If no such agreement you will not have spent and not received in the mail in the corresponding form, the store may refuse you replacement.
3
Remember the conditions under which the cars are purchasedspare part. Sub-standard or bespoke items are also non-refundable, you should've warned about that at the time of purchase or order.
4
If the repair of your car produces one of the service stations was already established, and shortcomings were identified in the verification process or operation, have them give you a certificate mismatch or the presence of defects. Note: STO must be certified, don't forget to make a copy of the certificate.
5
With this copy, a certificate and cheque will contact the seller, but remember that this can only be done within two weeks from the date of purchase. The seller will give you a sample of statement of claim, write and submit it together with the item.
6
Return of parts ordered by catalogue, draws within three months from the date of purchase. With the exception of the stores, the components of when buying a written commitment to return the wrong item within a week. In this case you will be refunded the cost of the part less the cost to the storeand getting it from the consumer.

Advice 2: How to return auto parts

Motorists know that there are situations when the purchased spare part for the car is not suitable. Sometimes the error allows the seller, who did not place an order. For example, the incorrect year of manufacture or incorrectly recorded the engine number. It happens that the buyer provides incorrect information. Therefore, there is a situation with the return of the parts to the seller.
How to return auto parts
You will need
  • - parts;
  • - documents for refund.
Instruction
1
Remember that according to "Law on consumer rights protection" you will be able to return parts not later than 15 days from the date of purchase. If you do the parts did not fit or you chose it by mistake, and you want to return it to the seller, you have to keep up with deadlines.
2
Bring the documents certifying your identity (passport or driving license). Don't forget to bring a cashier's check that was given to you when making a purchase. Replacement part needs to maintain its original presentation, packaging must be undamaged. In original packaging and in the spare part (if need be) must be present trademarks and labels. If the part does not meet such requirements the seller may refuse to return the money.
3
Complete the product return form. Usually in a standard form for return should indicate the customer name, part number and name of item, quantity of the goods purchased, the cash receipt number, the date of acquisition and the selling price of the parts. Do not forget to specify the reason why you return a spare part.
4
Provide documents for the installation parts on a car certified service station of cars. If you buy an auto part is defective, attach documents to a work order for execution of these repair works the service station. Enter the details of the machine and the category of the work performed. You must show the certificate of the service station to conduct this type of work.
5
Present conclusion about the failure details and documents which prove your payment for work performed on tehstantsii. In the event of a dispute, the seller is entitled to take part in a test or examination, the results of which you will get a refund or refuse to refund.
Note
The repayment period is limited.
Useful advice
Check in advance with the return policy of auto parts.

Advice 3: How to return the part

If bought in the store the item came up to the car or has a defect, it can be returned to the seller under certain conditions. The return policies are determined by the Law on protection of consumer rights.
How to return the part
Instruction
1
Ask at the service station a copy of the workshop's certificate and a certificate stating that the purchased item is defective or just not suited to the car.
2
Contact the seller of the automobile, presenting a cheque for the purchase of spare parts and help service stations within fourteen days from the date of purchase. Write a statement about the complaint. The sample is obliged to give the seller. Attach to the application a check and help STO. Present purchased part.
3
If the part was incorrectly chosen by the seller, the shop is obliged to replace it with "correct" or your money back. The returned parts must meet certain requirements: it must meet consumer quality, it should be no traces of the installation, the package must not be torn, stained. If the part is defective or does not match the number on the packaging, the shop is obliged to return the money or exchange it for another (of your choice). In other cases it can only be exchanged.
4
Keep in mind that the store wouldn't take the part back if it was bought on order. We are not accept return of non-conforming items (which the buyer must notify the purchase) and electrical equipment.
5
If you bought the part was ordered by catalogue, please fill out the return in accordance with article 26.1 of the Law on consumer protection within seven days from the date of purchase. If the information about the order and timing of the refund was not provided at the time of purchase in writing, the parts can be returned within three months.
6
Get the money for the returned part within ten days from the date of submission of the application or claims. Refund parts purchased by catalogue, produced in an amount reduced by the costs of store delivery from customer returned parts.
Useful advice
In order to avoid mistakes show the seller of the car registration certificate of the vehicle or engine number when buying parts.

Advice 4: How to return the gift certificate

A gift certificate is a small usually plastic card which can later make a purchase at a particular store or to use the services of a specific salon, presenting it to the administrator. Unfortunately, there are cases when the gift certificate is not needed (there was a better gift, the donee does not use such services, etc.). What to do in such a case, how to return a gift certificate back and is it possible?
How to return the gift certificate
Instruction
1
Every gift certificate has a certain validity, and if it has not been used, the offer will automatically lapse. In such cases, return the gift certificate the firm is not possible. If the validity of the gift certificateand has not expired and for some reason you want to return it to the store, do the following actions.
2
Grab a gift certificateand a check to him and come to the store. Explain to the administrator the reason for the return of the certificateand to present the check. If the administrator refuses to return the card and receive it back, use your right to withdraw from the contract of sale and demand the refund of the amount paid in a legal way.
3
To do this, write the statement in duplicate to the Director of the company on refusal from the contract of purchase and sale or the contract on performance of works, referring to the RF Law "On protection of consumer rights"; specify in the statement the reason for the refusal of a gift certificateand the conditions on which you are going to return previously purchased certificate (refunds).
4
Pass the statement to the administrator or the store Manager (firm). It is necessary that on each of the instances was the seal of the company and the date of receipt of the application, which must be supplied by the employee or the head;wait for a response from the company.
5
Return the certificate and get the money for it, if the company is ready to fulfill your requirements; contact the court to protect their interests if the company for whatever reason, which should be motivated in the letter-response, denied you back for your gift certificate or gave no response in 14 days. In this case, the court will need to provide a receipt proving the purchase, the card, and the second statement, which you have on hand, the company with the refusal, if such followed.
Note
The amount of the gift certificate may be different, depending on customer's choice and proposals of the company. To make purchases later on the certificate exactly on the amount that it is available. Today, very often such cards are given as gifts to the donee himself could use a certain service or to buy something that is really needed.

Advice 5: How to return parts purchased on the market

The law on consumer protection provides several options where the buyer has the right to return to the market or store is not any or not a quality product, including auto parts.
How to return parts purchased on the market
You will need
  • Auto parts, check, packaging, personal identification, witness testimony, the law "On protection of consumer rights" in printed form.
Instruction
1
Save the original packaging auto parts. Without her to return the item will be difficult.
2
Observe the period within which the consumer has the right to return any product, even if it is not damaged and works fine. The deadline is two weeks from the date of purchase of spare parts for the car.
3
Specify to the seller on the law "on consumer protection". That is where you will be able to find a point about fifteen days, during which you have the right to return any product.
4
Save and hand the salesman a check on the product purchased, if any. However, even if the purchase of spare parts you have not received a check, it is not a good reason for refusing to accept the goods and return the money to him, especially in those cases when the goods are returned due to poor quality.
5
If the seller still refuses to pay damages or claims that automotive spare parts purchased elsewhere, use the testimony of a witness who can confirm the accomplished deal. This information will serve as an alternative to the alert.
6
Write a statement to the return. To him, you must attach either a copy of the receipt (original receipt), issued by the purchase of auto parts or passport details of the person who is the witness to the transaction.
Note
If the auto part was damaged before purchase or its quality was lower than claimed, and the seller refuses to accept the defective goods and compensate the material damage, you have every right to sue for redress.
Useful advice
Receiving from the seller a receipt for the purchased goods, make sure that it was provided: name of the company that employs the seller, and the name of the individual businessman without education of the legal entity; identification number of the seller. No was the seller the check is not valid.

Advice 6: How to return the money for the TV

On the basis of the current legislation and, in particular, the "Law on protection of consumer rights", to return the money for the TV you have the right in any case – whether it was sold in good condition, broken or with flaws. Refund you can claim only for the seller, so you will have to contact the store where you purchased it.
How to return the money for the TV
Instruction
1
The buyer's refund for the goods qualifies as a termination of the contract of purchase and sale. If you want to break the contract with the store for the reasons identified problem, you will need to write the corresponding application addressed to the Director.
2
In the address of the statement after the position of the head and names of outlets provide your name, residential address, passport details and contact phone number.
3
The text of the statement describe where and when you purchased the TV, enter your full name, brand. Describe the identified deficiency and present the request to return the amount paid, indicating the refund method: postal transfer, in cash through the cash shop or in your Bank account. In the latter case, write the details of the Bank and your account number for transfer the amount.
4
If the TV is under warranty, the store should make an examination of the marriage at their own expense. But if you are unsure of the integrity of the seller, after the detection of a malfunction, contact the nearest service centre and pay for an independent examination, the document on which you attach to your application for a refund. In this case, you have the right to require that the amount of compensation was increased at the cost of the expert opinion. Important: donating a TV to a service center for examination, in the application indicate that the repair you refuse.
Note
You have the right to demand the return of money and does not agree to the exchange of goods anyway. The new Law does not share the goods on technically complex or technically simple.
Useful advice
Keep in mind that if the product was sold to you with proper quality and you just want to return it to the store (and you have that right), the period of such return is limited to 14 days from the date of sale.

The deadline for the return of faulty goods equal to the guarantee period for him, but according to article 19 of the Law, you have the right to request a refund for the identified defects for two years, even if the warranty is over.

Advice 7: How to return the item if it is in credit

Consumer loans allow you to acquire the necessary thing, carrying out the payments for it over time. To obtain approval for the issue of such a loan is easy. Problems can arise only in the case if you want to return the item to the seller.
How to return the item if it is in credit
You will need
  • - Agreement of purchase and sale;
  • - credit agreement.
Instruction
1
If bought on credit the item is broken, contact service center. Warranty the seller bears regardless of how the item was purchased. If you have received the conclusion "beyond Repair", then immediately start the return procedure.
2
Read your loan agreement and find a telephone "hot line" of the Bank. Call and explain the situation. Inform that you want to return the item. The Bank must give you the consent to this operation. Sometimes it is sufficient notice of a Bank employee working in a particular outlet.
3
The store where you purchased the product, write a Declaration of avoidance of the contract of purchase and sale. As confirmation of the legitimacy of their claims, provide a statement from the service center. If you used a credit scheme with an initial payment, the amount you must return within ten days.
4
The remaining amount will be refunded by the seller to the Bank. Write a statement on early termination of the credit agreement. To make it you will help the Bank's employees working in the store or in its branch. The reason for the closure of the loan should be the termination of the contract of purchase and sale.
5
If you don't want to mess with paperwork and able to repay the loan according to the contract, do not demand termination of the contract of purchase and sale. Ask them to change you the goods on analogue. In fact, you will receive a new product to replace damaged. This procedure usually takes less than an hour.
6
Remember that you will not be refunded the money that you spent on payment of interest to the Bank. This is another reason why it makes more sense to require replacement of the goods.

Advice 8: How to return a faulty item to the store

Unfortunately, the probability of purchase of poor-quality, defective goodsand big enough. But in this case the buyer is protected by the Federal law "On protection of consumer rights" and he always has the ability to return a faulty item to the store and demand a replacement or refund the money paid.
How to return a faulty item to the store
Instruction
1
If you are sold a faulty product, you have the right to ask a question about the replacement or refund to the seller, the manufacturer or service center. If you decide to contact the seller, i.e. to return the goods in the store, this action in legal language qualifies as a termination of the contract of purchase and sale. From the seller you can also require free elimination of the detected shortcomings, a reduction in the purchase price of the goods proportionally to their severity, indemnity costs of their removal, replacement of the product for the same.
2
Write the application addressed to the Director of the storeand, which ask to return money paid for the product amount. Don't forget to write your passport details, postal address, contact numbers and email address.
3
The text of the statement, which is written in any form, please indicate when the item was purchased, and give it a full name, brand or article. You can not make a check, but to mention that he has as proof of purchase. Specify what the flaws were discovered and ask them to cancel the agreement of purchase and sale, and return you paid for the goods amount. Refer to article 4 of the law, according to which the seller is obliged to sell the goods of appropriate quality to comply with current standards or the terms of the contract.
4
Specify how you this amount should be returned to: to give by cash in the shopand to transfer to the account or postal order. If you specified a personal account, then carefully copy in the text of the statement by all the Bank details: full name of account, BIC, TIN, correspondent account number and your personal account.
Note
The law provides for the possibility of compensation for material damage or transportation of defective goods, but in this case to seek a refund of the money you have on the court.

Return the money you owe, even if no cash register receipt.
Useful advice
According to article 19 of the law, the buyer has the right to contact the store about a refund for two years, even if the warranty on the product was not or it was over.

To return an item you may within just the warranty period, but if the seller insists on examination, it he should pay. If the product is no longer under warranty, the services of the independent expert you will have to pay for themselves and include this amount in the statement of claim, which will be served to the court.
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