How to take the product to the store

Sometimes the product that you bought, something you do not like. You may have discovered the marriage, and maybe, just realized I jumped the gun with the purchase. According to the Russian law on protection of consumer rights, most of the goods within a certain time to pass back. However, the buyer and the seller need to comply with some conditions.

You will need

• - the receipt
• label with the purchase
• in - store packaging
• - passport or another ID

Instruction

1. Decide why you want to take the item back. If you bought the product and it was defective, within two weeks, you can return it to the store. Depending on the product, he will either be directed to the technical expertise, or replaced with new. If the return occurs on the day of purchase, you can return the money.
2. If you bought non-food items are OK, but you for some reason do not fit, you can try to exchange it for another at the store where I bought. According to the law, the acquisition of adequate quality and warranty terms are non-refundable, but in reality everything depends on the policy of the seller.
3. In case the store refuses to take back a defective product, you can write the complaint in two copies to the Director of the trading companies and the CPS. The statement will need to attach copies of documents and receipts.