Before you complain about the online store, make sure that the trade organization had broken the law. Under current law, you can return/replace the faulty or wrong goods to you within a week from the date of its receipt. However, he should keep his original form, and you must remain documents about his payment: invoice, waybill, or at least a screenshot of the page with payment information. And the money for the returned goods must be transferred to your account within 10 working days.
In addition, the online store should initially provide the potential buyer with accurate information about the product, its photo, name, detailed description, warranty period. And to provide all necessary information like store name, location, payment methods and delivery. If this information is not true, you also have the right to complain to the trade organization.
To do this, make a complaint in two copies on A4 paper format, which clearly, plainly and without emotion and taboo words please describe your claim in relation to a particular organization. The complaint be sure to include your name and coordinates, the store name and attach proof of the unlawful activities of Internet shop. At the bottom of the document put the number, his signature and its transcript.
Take the complaint to the reception or clerical Department of Rospotrebnadzor of your region – this body deals with cases about misconduct by any Russian stores against the consumer. Wait until your appeal will put the registration number and the number after which one instance take yourself. According to the law, you are required to respond within 30 days from the date of application. If the CPS did not help you, make a similar complaint to the Prosecutor.
You can also send a complaint to the hosting service that hosts the online store. The appeal must indicate that the business organization performs illegal actions. This is especially true for foreign Internet-stores, which Russian legislation does not apply.