First you need to learn how to maintain a dialogue. There are two types of hearings: active and passive. Active listening involves complete attention on the topic of the dialogue and the feelings. Therefore, make sure that you to your companion walked some feedback, the response to the information that he teaches you. Listen to every word a source word.
Thus it is necessary to respond not only to the topic of conversation, and feelings that expresses your interlocutor at conversation. Even when both of you are silent, you need your nods, gestures, facial expressions to show that you are involved in a conversation and fully share the emotions of your partner. Try to ensure that your body was relaxed, and posture when standing open, avoid crossing arms and legs, do not hide your eyes from the interlocutor.
It is possible in some measure to repeat a pose of the interlocutor. Will have it in your side and he will sincerely to trust you. All this will help your interviewee feel more comfortable and open. If you want to clarify something, use probing and clarifying questions that begin with “how”, “how”, and others.
In the case when you need to make sure you correctly understand the interlocutor, use “paraphrase” paraphrase heard earlier and confirm whether this is so.
In turn, passive listening is used in cases when your interlocutor is on the contrary very excited or upset about something, and he needed to speak. In such cases it is better to be silent and listen. Let them know that he is not alone, that you stand ready to listen and support. The best way in these moments fit the so-called “yeah-reaction”.
All people want to be heard and understood. All I want to share with someone your feelings and emotions which they experience. Everyone is looking for approval in the face of others. Therefore the main objective in any communication is to hear, to understand what feelings are trying to tell you, your partner, empathize with him and give the support it hopes for, and in turn to give the other person a better understanding of themselves.
