Advice 1: How to fill out the complaints book

If you have sold a defective product and refuse to refund the money if you are unhappy with the level of service, all of their claims you can reflect in the book of complaints and suggestions.
How to fill out the complaints book
You will need
  • The law of the Russian Federation of 07.02.1992 "On protection of consumers' rights.
Instruction
1
If you are dissatisfied with the quality of the goods purchased, and the store refuses to return the money, if you angered low level of service? To punish the negligent vendors (chefs, waiters, administrators), you need to fill a book of complaints.
2
Staff shopping and entertainment facilities is obliged on demand to provide you with a book of complaints and suggestions. Often unscrupulous sellers refuse to the buyer, saying that the previous book ended, a new one will be tomorrow. Do not believe them, ask to call the parent of the employee.
3
Get your hands on a book of complaints, complete the available fields (date, number of statements) and describe the nature of the claim.
Provide as much precise data (exact time of incident, number of cheque, name of the employee who served you, etc.).
4
Describe without emotion, what specific action had been infringed. If there was to be abusive statements in your address, indicate their (profanity verbatim quoting is not necessary).
5
Reply, provide your contact information.
6
If there was a really egregious case, by perturbing not only you but others as well, then you can involve them in the drafting of complaintss as witnesses. They should also leave their comments in the complaintsbook Noah and specify your contact information. In this case, increase your chances of getting not only earned money but also compensation in the event of litigation.
7
On the reverse side of your application, a blank response. It should be filled by the management of the institution, listing what had been done to satisfy your complaints. If during the week the administration are unable to understand the situation (the exception is complex complaintss that require examinations, tests, queries), and your complaintsand remained unanswered, do not hesitate to contact the society for the protection of the rights of consumers, and then, if necessary, in court.

Advice 2: How to make a book of complaints

"Complaint book" or "Book reviews and suggestions", should have every commercial enterprise. Reading her page, the bosses of the store can learn about the grievances that caused the customers of their enterprise. This collection claims must be decorated properly so that no page is lost.
How to make a book of complaints
Instruction
1
To get started please read the appropriate regulations describing rules of conduct and registration of complaints. For example, in the capital, the government order of Moscow from 30 may 2003 No. 31 "On approval of methodical instructions on organization and implementation of retail trade in Moscow". In the regions published its Regulations.
2
Remember that the guestbook is not just collected together the complaints of dissatisfied customers. This, in accounting language, the document of the strict reporting. Number every page. The book itself sew and seal your company and signed by the Director. Then, the future collection of claims you will be able to register in the trade of your city. This is done according to your desire, compulsory registration was canceled a few years ago.
3
Get ready for a complaints book. Or make it yourself – with the usual thick notebook. Remember that on the first page needs to show off the full text of how to conduct the book reviews. The title page should contain the address and telephone number of your company, as well as the contacts controlling organizations – the city's Department of consumer protection, the city Department of Rospotrebnadzor, the Department of trade of administration of the town or district, etc.
4
Keep in mind that complaints should also execute correctly. It is assumed that on one side of a sheet, the client will write the claim, on the other – leave your contact phone number, address, write the surname, name, patronymic. Also on the back later the management of the enterprise should describe the measures that have been taken on this particular complaint.
5
Remember, you do not have the right to change the complaints book, while it completely will not be filled with claims, and, perhaps, wishes and praise. Even after complete filling of the don't throw it away. The head of your company is obliged to keep this document within one year.

Advice 3: How to fill out a guestbook

In our country in shops, showrooms of various services networks catering we can deal with polite treatment, and outright rudeness. To promote the quality of service or interruption of abuse effective tool is the Book reviews and suggestions.
How to fill out a guestbook
Instruction
1
First, demand for themselves the employees of the institution "Book reviews and suggestions" and the conditions for its completion (by law you must be given provided with a pen or pencil, table, chair).
2
After receiving a book, examine it. Verify its authenticity, i.e. see if it is numbered, bound, if certified by signature and seal of the organization.
3
Now, carefully read the instructions located on the first pages. Locate and remember (or better write down) the phone numbers of the parent trade organization and gostorginspektsii. And then start filling books.
4
Specify the date and time you made an entry, then your name and address. Then write your opinion (positive or negative - complaint) and/or offer (for example - to improve the quality of service).
5
Do record as much detail as possible, but do not stray from the point. Five days after your entry on the reverse side of the sheet where you have expressed your opinion you should see a mark on the measures taken.
Note
The head of the enterprise or his Deputy are obliged to consider made in the complaint within two days. And within five days they were obliged to take measures to eliminate shortcomings and violations.
Useful advice
Do not have to write anything in the Book reviews and suggestions. You can just claim its for "deterrence" negligent staff.
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