Advice 1: How to make a book of complaints and suggestions

Knowing your rights a consumer will make a book of reviews and suggestions one of the tools to defend these rights. Knowledge of his duties in relation to registration books entrepreneur or organization will save them from unpleasant situations.
How to make a book of complaints and suggestions
You will need
  • Book reviews and suggestions, addresses regulatory authorities, thread, glue, paper seal, the seal (if any) pen.
Instruction
1
The procedure of registration of book reviews and suggestions is governed by local regulations. In the absence of such, has the power order of the Ministry of trade of the RSFSR from 28.09.1973 year № 346 "On approval of the instruction about the book of complaints and proposals in the enterprises of retail trade and public catering". As can be seen from normative acts of the RSFSR in the book was "complaintsof Noah" and its modern variant is designed for reviews. Find out does your region's local regulations. If none of those, based on the above order.
2
Buy finished the book in a specialty store. Of course, you can do it from the notebook, filling out accordingly. However, it should be remembered that the appearance of the book is one of the indicators of the image (its mirror). Even very carefully personally-designed book can not be compared with the book from the printers. On the first pages of book reviews and proposals must be:
• Instructions for her conduct
• Fields for of addresses and phone numbers legal or natural person (entrepreneur) – owner of the book
• Fields for of addresses and phone numbers of regulatory authorities.If you can make a book, it must be considered. Ready to enter the relevant addresses and telephone numbers.
3
Carefully number the book reviews and suggestions, without passing sheets. The room can be set in the upper right or lower right corner.
4
Proszowice book.
5
Plomberie the laces and put the seal at the junction of the seal and books, so it was impossible to open unnoticed.
6
Specify the number and sign of the book signed by the head. If you are a solo entrepreneur in a single person, also your signature. If you don't have print, sign at the junction of the seal and books, so it was impossible to open unnoticed.
7
To assure the book reviews and suggestions for any instances as it was before, is not necessary.
Useful advice
If you are a consumer, remember: you are required to provide book reviews and suggestions on first demand without presentation of any documents. And yet according to your requirement you are required to provide a table, chair and pen.

Your angry review (a complaint) are obliged to consider and to take action against him within 14 days. On the reverse side of the sheet with your opinion should be done about this record over the same period. If you enter your address, you are obliged at the expiration of 5 days to send a written response indicating action taken. However, remember, your privacy is no obligation to protect.

Advice 2: How to make a book of reviews and suggestions

For some businesses must have a Book of reviews and suggestions. This journal is a way to organize some means of controlling the quality of services provided, as well as "feedback" for guidance. There are rules for its design.
How to make a book of reviews and suggestions
Instruction
1
Proszowice, number, and seal of the organization and signature of the head of the Book reviews and suggestions.
2
Register in a special register in the Council area.
3
The first page of the Book reviews and proposals must contain a text with instructions on conducting book reviews , and proposals, with indication of phone numbers and addresses of the relevant organization or individual entrepreneur or legal entity, as well as phone numbers and addresses of the CPS, the Council of the district of the city and the Prefecture of the administrative district, the Department of consumer market and services of the city. Fill them.
4
Remember that the Book reviews and suggestions is a document of strict accountability and could not be retired before its completion. If during the year in the organization, it remains incomplete, it continues for the next year. About it it is relevant record.
5
When the Book reviews and suggestions is completely filled, it is sent to the Director of the organisation, individual entrepreneur or management body of a legal person, where it must be stored for one year.
6
The Director of the organization, individual entrepreneur or the management body of the legal entity must distribute Book reviews and suggestions for all outlets and departments, each of which shall be executed in accordance with established rules.
7
Share Book reviews and suggestions to the applicant on demand. Each record, both positive and negative, should be considered by the administration of the organization within two weeks. Then on the reverse side of the application requires information on the measures taken, and always sent a written response to the applicant within five days to the specified address.
Note
In the absence of Book reviews and suggestions provided responsibility in the form of an administrative fine.

Advice 3: How to make a book of complaints

"Complaint book" or "Book reviews and suggestions", should have every commercial enterprise. Reading her page, the bosses of the store can learn about the grievances that caused the customers of their enterprise. This collection claims must be decorated properly so that no page is lost.
How to make a book of complaints
Instruction
1
To get started please read the appropriate regulations describing rules of conduct and registration of complaints. For example, in the capital, the government order of Moscow from 30 may 2003 No. 31 "On approval of methodical instructions on organization and implementation of retail trade in Moscow". In the regions published its Regulations.
2
Remember that the guestbook is not just collected together the complaints of dissatisfied customers. This, in accounting language, the document of the strict reporting. Number every page. The book itself sew and seal your company and signed by the Director. Then, the future collection of claims you will be able to register in the trade of your city. This is done according to your desire, compulsory registration was canceled a few years ago.
3
Get ready for a complaints book. Or make it yourself – with the usual thick notebook. Remember that on the first page needs to show off the full text of how to conduct the book reviews. The title page should contain the address and telephone number of your company, as well as the contacts controlling organizations – the city's Department of consumer protection, the city Department of Rospotrebnadzor, the Department of trade of administration of the town or district, etc.
4
Keep in mind that complaints should also execute correctly. It is assumed that on one side of a sheet, the client will write the claim, on the other – leave your contact phone number, address, write the surname, name, patronymic. Also on the back later the management of the enterprise should describe the measures that have been taken on this particular complaint.
5
Remember, you do not have the right to change the complaints book, while it completely will not be filled with claims, and, perhaps, wishes and praise. Even after complete filling of the don't throw it away. The head of your company is obliged to keep this document within one year.

Advice 4: How to place an order for sole proprietors

The order for the individual entrepreneur shall be in accordance with the General rules that apply to execution of orders in organizations. The only difference is that the different legal forms of business.
How to place an order for sole proprietors
Individual entrepreneurs carry out their activities in a similar way with small organizations. That is why they need to periodically publish current orders. Executed such documents in a General manner, in the presence of standardized forms you can use the forms that are approved for legal entities. the Only difference in the process of registration of the order of the individual entrepreneur will be required to specify his name and status. If unified form for a specific order or instruction is missing, then the entrepreneur develops its own form, which should include all necessary information.

As specified in the order to SP



At the top of the order for a sole proprietor is indicated on its name, organizational-the legal form. When using the unified form on the left also placed its code. After that is written the order number (according to registration number in the order book), date of its compilation. Then on the page indicates the title of the document (e.g., letter of employment). After these details should be the content of the order, which outlines adopted by the entrepreneur decision. If there are several solutions, they are divided into corresponding items. After the presentation of the content of the order of the individual entrepreneur puts the date of its publication, its own signature with decryption.

What additional information can be specified in the order SP



Some orders and individual entrepreneur can contain additional information, the list of which depends on the content of a particular decision. For example, the order of recruitment usually refers to a document that became the basis for the publication of the relevant notice. As this document acts as a working agreement, and reference to it is affixed after the presentation of the content of the order. In addition, with the publication of the various orders of direct relevance to the staff of the individual entrepreneur, often requires the introduction of one or more employees with the text of this document. In this case, the signatures of workers about acquaintance with the contents of the order, which follows immediately after the signature of the entrepreneur, in the bottom of the document.

Advice 5: How to document the dismissal under

In labour relations, sometimes, this situation arises when the employer is forced to fire an employee article. This can happen due to labor or administrative misconduct by the employee. Of course, the first Manager is trying to settle everything peacefully, that is, the employee offers to resign, but when he about against it, in the workbook "lies" the entry of dismissal under article.
How to document the dismissal under

Dismissing the employee, the employer must be guided by legislative acts of the Russian Federation. Otherwise, the dismissed employee may file a lawsuit to recover the position and to demand compensation for moral damage. Termination for being late for work, Remember that for the first delay you are not entitled to dismiss the employee. First of all you have to reprimand or comment in writing. According to paragraph 5, article 81, you can only dismiss an employee for repeated tardiness to work. First of all you should demand from latecomers explanatory. If he refuses to provide it, make the act of refusal. Place the reprimand in writing. Sign it and give it for signature to the employee. If a party refuses to sign, the document does not lose its legal force. Also to protect yourself you can draw up an act about being late. After that, arrange the order of dismissal, make marks in a personal card. When the document refer to paragraph 5 of article 81. Exactly the same formulation of dismissal, you must specify in the employment record of the employee. Dismissal for boorish behavior has increasingly been the basis for dismissal is tactless behavior towards colleagues, customers, suppliers, etc. Although labor legislation such articles of dismissal does not exist, the negligent behavior of an employee can be attributed to the violation of labor discipline. In this case, the employer has the right to dismiss a subordinate under article 81. That may be grounds for dismissal for boorish behavior? For example, it may be a record from the client in the book of complaints and proposals, Memorandum from the chief or from colleagues. For the first time, you can take disciplinary action, that is, for example, to deprive the employee of the award. Be sure to ask to write a letter of explanation. If the employee refuses to provide explanation in writing, make the act of refusal. Complete your order of reprimand, sign it and give it for review to the employee. After two or three unpleasant situations you can fire an employee for cause. For this purpose issue the order of dismissal, make an entry in the personal cards and employment record of the employee. Important: remember to declare the penalty to reprimand you must within one month after the breach of the employment contract. If the employee is in holiday, the period is increased until then, until a person begin to work. The dismissal of an employee under the article is a rather unpleasant process, so try to settle the conflict peacefully!

Advice 6: How to write a complaint to the seller

We are all consumers of goods and services. Sometimes we are faced with rudeness, rudeness and poor-quality goods. In order to rein in the seller, you can complain about the terrible organization of the CPS, but the little things there are not addressed. In this regard, there is a book of complaints.
How to write a complaint to the seller
Instruction
1
Ask for book reviews and suggestions in identifying low-quality product or service. This book should be located in a conspicuous place and should provide it on demand. Make sure that the book of complaints processed correctly and meets the requirements of the law. This book reviews and suggestions must be fully numbered, bound, must bear the stamp of wax. Such measures are needed to ensure that an unscrupulous seller can't rip out the page with the complaint against him. The seal shall be authenticated by the signature of the Manager. On one side of the notebook retained contacts, and management comments, and on the second side of the written complaint. Externally, the notebook can be any, the main thing that the decoration was in accordance with law. On the first page of the book find the instructions for writing a complaint, there are phones manual, Gostorginspektsii, Prefecture of the Department of market and other data. If the book of complaints does not correspond to the official requirements, then apply this in the Gospotrebnadzor.
2
Write a book of reviews and suggestions his complaint. The recording should convey the essence of the incident. Surname, name, patronymic of the seller, describe the reason for the complaint and specify the time when there was a violation. By law you have the right to require a pen, a Desk and chair for writing complaint. If you refused, indicate this fact in the complaint.
3
Mark the date and the signature on the complaint. By law, the Director is obliged to consider your complaint within two days. After that within five days the administration should review the problem and take steps to address it. Visit the plant again in a week and look in the book of complaints. On the other side of the sheet with your complaint should indicate what measure it has taken to address the issue. If you leave your address, then within five days you had to send a written response.
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