Advice 1: How to make a book of complaints and suggestions

Knowing your rights a consumer will make a book of reviews and suggestions one of the tools to defend these rights. Knowledge of his duties in relation to registration books entrepreneur or organization will save them from unpleasant situations.
How to make a book of complaints and suggestions
You will need
  • Book reviews and suggestions, addresses regulatory authorities, thread, glue, paper seal, the seal (if any) pen.
The procedure of registration of book reviews and suggestions is governed by local regulations. In the absence of such, has the power order of the Ministry of trade of the RSFSR from 28.09.1973 year № 346 "On approval of the instruction about the book of complaints and proposals in the enterprises of retail trade and public catering". As can be seen from normative acts of the RSFSR in the book was "complaintsof Noah" and its modern variant is designed for reviews. Find out does your region's local regulations. If none of those, based on the above order.
Buy finished the book in a specialty store. Of course, you can do it from the notebook, filling out accordingly. However, it should be remembered that the appearance of the book is one of the indicators of the image (its mirror). Even very carefully personally-designed book can not be compared with the book from the printers. On the first pages of book reviews and proposals must be:
• Instructions for her conduct
• Fields for of addresses and phone numbers legal or natural person (entrepreneur) – owner of the book
• Fields for of addresses and phone numbers of regulatory authorities.If you can make a book, it must be considered. Ready to enter the relevant addresses and telephone numbers.
Carefully number the book reviews and suggestions, without passing sheets. The room can be set in the upper right or lower right corner.
Proszowice book.
Plomberie the laces and put the seal at the junction of the seal and books, so it was impossible to open unnoticed.
Specify the number and sign of the book signed by the head. If you are a solo entrepreneur in a single person, also your signature. If you don't have print, sign at the junction of the seal and books, so it was impossible to open unnoticed.
To assure the book reviews and suggestions for any instances as it was before, is not necessary.
Useful advice
If you are a consumer, remember: you are required to provide book reviews and suggestions on first demand without presentation of any documents. And yet according to your requirement you are required to provide a table, chair and pen.

Your angry review (a complaint) are obliged to consider and to take action against him within 14 days. On the reverse side of the sheet with your opinion should be done about this record over the same period. If you enter your address, you are obliged at the expiration of 5 days to send a written response indicating action taken. However, remember, your privacy is no obligation to protect.

Advice 2: How to document the dismissal under

In labour relations, sometimes, this situation arises when the employer is forced to fire an employee article. This can happen due to labor or administrative misconduct by the employee. Of course, the first Manager is trying to settle everything peacefully, that is, the employee offers to resign, but when he about against it, in the workbook "lies" the entry of dismissal under article.
How to document the dismissal under

Dismissing the employee, the employer must be guided by legislative acts of the Russian Federation. Otherwise, the dismissed employee may file a lawsuit to recover the position and to demand compensation for moral damage. Termination for being late for work, Remember that for the first delay you are not entitled to dismiss the employee. First of all you have to reprimand or comment in writing. According to paragraph 5, article 81, you can only dismiss an employee for repeated tardiness to work. First of all you should demand from latecomers explanatory. If he refuses to provide it, make the act of refusal. Place the reprimand in writing. Sign it and give it for signature to the employee. If a party refuses to sign, the document does not lose its legal force. Also to protect yourself you can draw up an act about being late. After that, arrange the order of dismissal, make marks in a personal card. When the document refer to paragraph 5 of article 81. Exactly the same formulation of dismissal, you must specify in the employment record of the employee. Dismissal for boorish behavior has increasingly been the basis for dismissal is tactless behavior towards colleagues, customers, suppliers, etc. Although labor legislation such articles of dismissal does not exist, the negligent behavior of an employee can be attributed to the violation of labor discipline. In this case, the employer has the right to dismiss a subordinate under article 81. That may be grounds for dismissal for boorish behavior? For example, it may be a record from the client in the book of complaints and proposals, Memorandum from the chief or from colleagues. For the first time, you can take disciplinary action, that is, for example, to deprive the employee of the award. Be sure to ask to write a letter of explanation. If the employee refuses to provide explanation in writing, make the act of refusal. Complete your order of reprimand, sign it and give it for review to the employee. After two or three unpleasant situations you can fire an employee for cause. For this purpose issue the order of dismissal, make an entry in the personal cards and employment record of the employee. Important: remember to declare the penalty to reprimand you must within one month after the breach of the employment contract. If the employee is in holiday, the period is increased until then, until a person begin to work. The dismissal of an employee under the article is a rather unpleasant process, so try to settle the conflict peacefully!

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