Demand in the store, "Book reviews and suggestions". This official document is to be given at first request. On the first page of the "Books" placed manual, it shows the phone numbers of the parent organizations to which you can complain:
• leadership of the store;
• Gostorginspektsii;
• Department of consumption and services;
• Council and the Prefecture of the city.
Make an entry in "the Book", outlining in great detail the essence of his complaint on the seller. Enter his surname, name, patronymic and what was his unprofessional behavior behind the counter. Describe the circumstances under which it has been infringed, and specify details of witnesses of the incident. Preferably in his complaint to mention the laws and regulations that have been violated.
Visit the store a second time after five days and view the "Book reviews and suggestions". Please note on the other side of the sheet where you wrote a complaint on the seller. It should be a record of the measures taken to remedy the deficiencies in the work shop. If correction of a violation required a longer period, the worksheet must be specified required period. It should not exceed fifteen days.
Check out the performance promised measures. If your complaint on the seller in the store did not respond to email on a separate sheet second. Write a complaint to the seller at the parent organization must contain the exact names and numbers of store, name of Manager, the seller, the date and time when it has been infringed. Give one copy to the shop manual, and the second with the signature of the Director on receipt of a complaint keep. Copies should be sent to:
• Department of the consumer market,
• CPS,
• Trade inspection.
They are required during the month to review your complaint and the measures taken to inform you in writing.